Last updated: [Date]
Welcome to Storm. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our site or purchasing any products or services.
1. Introduction
These Terms & Conditions apply to all visitors, users, and customers of our website. By accessing this site, you confirm that you are at least 18 years old or have permission from a parent or guardian.
If you do not agree with any part of these terms, please do not use the website.
2. Use of Our Website
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.
You must not:
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Attempt to gain unauthorised access to the site or its systems
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Upload or transmit harmful material such as viruses or malware
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Use the website for fraudulent, misleading, or harmful activities
We reserve the right to restrict access, suspend accounts, or remove content that violates these terms.
3. Products and Services
Storm offers lighting and bespoke furniture products and services. All descriptions, images, and prices on the site are provided as accurately as possible, but we cannot guarantee that all details are error-free.
We reserve the right to:
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Modify or discontinue products
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Update pricing
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Limit the availability of certain items
All orders are subject to acceptance and availability.
4. Pricing & Payment
Prices shown are in [currency] and include/exclude VAT as stated.
We accept payment through the methods listed at checkout. By completing a purchase, you confirm that:
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The payment information you provide is accurate
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You have permission to use the payment method
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Funds are available to complete the transaction
Fraudulent activity will result in immediate cancellation of the order.
5. Shipping & Delivery
Estimated delivery times are provided for guidance and may vary depending on location, production schedules, or courier services.
Storm is not liable for delays outside our control, but we will always keep you updated where possible.
6. Returns & Refunds
Our Returns Policy outlines the conditions under which you can return items or request a refund.
Custom or bespoke products may not be eligible for return unless they are faulty or not as described.
7. Intellectual Property
All content on this website — including text, images, graphics, logos, and designs — is the property of Storm or its licensors.
You may not reproduce, distribute, or use any content without prior written consent.
8. Limitation of Liability
Storm is not responsible for:
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Any loss or damage resulting from the use or inability to use the website
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Errors or omissions in content
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Technical interruptions or errors
Your use of the site is at your own risk.
9. Third-Party Links
Our website may contain links to external sites. These are provided for convenience only.
Storm is not responsible for the content, policies, or practices of any third-party websites.
10. Changes to These Terms
We may update or modify these Terms & Conditions at any time.
Changes will be posted on this page with an updated “Last updated” date. Continued use of the site indicates your acceptance of the revised terms.
11. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Email: [your email]
Phone: [your phone number]
Address: [your address]
This is a sample page.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refundsIf you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale itemsOnly regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
